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Frequently Asked Questions
How do I contact iBlevel?
Very easy. You can call us by phone, send us an email or a message on WhatsApp. You can also go to our contact form. We will try to answer as soon as possible within our business hours.
What promotions are available?
You will find all the information on current promotions and their conditions in the General Bases For Participation In Promotional Actions section.
How can I take advantage of the guaranteed minimum price on all my purchases?
Our minimum price guarantee is your certainty that whenever you buy any product in our stores you will get the best offers. Have you seen a cheaper product in another online store, and want to get the same price buying from us? If so, before making the purchase you just have to click on the Minimum Price Guarantee icon that you will find in the product file and fill out the form that you will find on the next page. With this price test we promise to match the price of the product in case it meets all the conditions mentioned below:
The prices of online auction pages such as eBay, Yahoo Auction, etc. are not accepted. Sellers on auction sites have no way of guaranteeing the authenticity of the merchandise.
The response times to this request may be delayed due to the necessary verifications. During this period of time we cannot guarantee the availability of stock.
The characteristics of the product must be totally the same as the article we offer including the following: Brand, Model, Reference and Version, Options, Size, Color, Availability, etc. And in the conditions of sale that may affect the final price such as transport costs, promotional offers, etc.
Who are iBlevel's suppliers?
We work with manufacturers and suppliers from all over the world. We see no borders and we’re always open to new products as long as they’re high quality. You can locate our products manufactured in Spain or the European Union by searching the tags “Made in Spain” or “Made in EU”.
Can I pick up my order personally?
Of course, if instead of receiving your purchase by courier you prefer to visit us and pick it up personally, you must check the “Pickup” option before completing your purchase.
We will see you at Avenida José Ortega y Gasset, 242, 29006 in Malaga. Find us on the map here.
If you want to know more about the terms for personal collection, go to Terms and conditions.
What forms of payment do we accept?
We try to facilitate the most common forms of payment and in the easiest and safest way. You can use your credit or debit card, PayPal, Bizum or if you prefer, make a deposit in a bank account or a transfer.
Is online shopping safe?
The Internet allows you to go to the supermarket, renovate the wardrobe or book your next vacation from the comfort of home. For this reason, every day more users decide to make their purchases online. E-commerce is comfortable and practical, and applying the appropriate protection measures, it is also safe.
Order & Retunrs
How do I place an Order?
We strive to make ordering as easy and efficient as possible. You have to consult our selection of articles or use the internal search engine to find what you are looking for. When you find the item you were looking for, click the ADD TO CART button on the item details page to add it to your shopping cart. When you are on the shopping cart page, you will see the list of the items you have added. You can make all the changes you want, such as: changing the quantity of an item, or removing an item from your basket. If you want to continue shopping click on the CONTINUE SHOPPING button.
How Can I Cancel Or Change My Order?
At any time you can go to the cart and modify or delete any product you have selected.
Do I need an account to place an order?
It is recommended to have an active account to manage and track your order, but you can always place an order as a guest and give your information only at the time of purchase.
How Do I Track My Order?
At any time you can check the status of your order in your account. Also, once the items have been prepared and we have shipped your order, we will send you an email to notify you that your package has been shipped. In the mail we will include a link with which you can track the package and see the delivery status of your order.
How Can I Return a Product?
You can return any item within 14 days, as long as the item (s) is (are) in perfect condition (unused, labeled, in its original packaging). To initiate a return please enter my ACCOUNT. You can also find more information in our terms and conditions of sale.