Different terms for XXL items

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iBlevel warranty: quick and easy. We think about your comfort

What does the law say about the warranty period?

In general, the warranty period for end user is 2 years from the time of purchase. For this, it is essential to have the purchase ticket, which will serve the user to demonstrate that the product was purchased in an establishment and the date on which it was purchased appears on it.

What is the term for the guarantee?

2 years for new items.

1 year for Refurbished, reconditioned items, for those expressly indicated, and for those in the Stock out section.

Who pays the shipping costs when making the guarantee?

iBlevel takes care of everything. Our agency will collect your damaged item at home and also take the replacement.
If you reside in Ceuta or Melilla, you can send us the item by Post and the invoice by email to pay for the freight.

Is there a cost to replace the warranty item?
No, for the end customer it is completely free. Choose the collection of the item by our agency and we will take care of everything.

Is there a cost to replace the warranty item?

No, for the end customer it is completely free. Choose the collection of the item by our agency and we will take care of everything.

How long does the warranty take?

Normally, from the time the item arrives at our warehouse until we send you a replacement, we will need between one and two business days. If the item needs to be repaired, we will normally need less than 2 weeks. If the item is to be sent to the manufacturer, the average waiting time is 2-3 weeks, although it can take up to 4 weeks in complex cases.

What if there are no item units to make a replacement?

If there are no units to make a replacement, we will refund the money you paid for it.

Do I have to send the item in its original box?

The most recommendable thing is to send the article in its original box and this one in another. This way everything will be well protected in transport. It is also recommended that you include all accessories.

Is there a guarantee for my data?

The data and / or software that you have stored on any device are not covered by the product warranty. If the product is replaced, we will not be able to recover them. Likewise, if the product that contains them must be repaired, they may need to be erased to perform the necessary functional tests.

It is always a good idea to keep a backup copy of your documents, images and videos.

What does iBlevel do?

If you still have any other questions, you can consult our frequently asked questions page. And if you need to contact us, this is our contact page.

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