FAQs

[vc_row][vc_column][vc_custom_heading text=»Frequently Asked Questions» font_container=»tag:h2|font_size:36|text_align:center» use_theme_fonts=»yes» el_class=»mf-semibold» css=».vc_custom_1587540367354{margin-top: 0px !important;margin-bottom: 0px !important;}»][martfury_empty_space height=»120″][vc_wp_search title=»Find a question»][vc_toggle title=»How do I contact iBlevel?» style=»simple» css_animation=»none» el_class=»mititulo»]

Very easy. You can call us by phone, send us an email or a message on WhatsApp. You can also go to our contact form. We will try to answer as soon as possible within our business hours.

[/vc_toggle][vc_toggle title=»What promotions are available?» style=»simple» css_animation=»none» el_class=»mititulo»]

You will find all the information on current promotions and their conditions in the General Bases For Participation In Promotional Actions section.

[/vc_toggle][vc_toggle title=»How can I take advantage of the guaranteed minimum price on all my purchases?» style=»simple» css_animation=»none» el_class=»mititulo»]

Our minimum price guarantee is your certainty that whenever you buy any product in our stores you will get the best offers. Have you seen a cheaper product in another online store, and want to get the same price buying from us? If so, before making the purchase you just have to click on the Minimum Price Guarantee icon that you will find in the product file and fill out the form that you will find on the next page. With this price test we promise to match the price of the product in case it meets all the conditions mentioned below:

The prices of online auction pages such as eBay, Yahoo Auction, etc. are not accepted. Sellers on auction sites have no way of guaranteeing the authenticity of the merchandise.

The response times to this request may be delayed due to the necessary verifications. During this period of time we cannot guarantee the availability of stock.

The characteristics of the product must be totally the same as the article we offer including the following: Brand, Model, Reference and Version, Options, Size, Color, Availability, etc. And in the conditions of sale that may affect the final price such as transport costs, promotional offers, etc.

[/vc_toggle][vc_toggle title=»Who are iBlevel’s suppliers?» style=»simple» css_animation=»none» el_class=»mititulo»]

We work with manufacturers and suppliers from all over the world. We see no borders and we’re always open to new products as long as they’re high quality. You can locate our products manufactured in Spain or the European Union by searching the tags «Made in Spain» or «Made in EU».

[/vc_toggle][vc_toggle title=»Can I pick up my order personally?» style=»simple» css_animation=»none» el_class=»mititulo»]

Of course, if instead of receiving your purchase by courier you prefer to visit us and pick it up personally, you must check the “Pickup” option before completing your purchase.

We will see you at Avenida José Ortega y Gasset, 242, 29006 in Malaga. Find us on the map here.

If you want to know more about the terms for personal collection, go to Terms and conditions.

[/vc_toggle][martfury_empty_space height=»30″][vc_separator color=»custom» accent_color=»rgba(204,204,204,0.15)»][martfury_empty_space height=»75″][martfury_faqs title=»Payment methods» faqs=»%5B%7B%22title%22%3A%22What%20forms%20of%20payment%20do%20we%20accept%3F%22%2C%22desc%22%3A%22We%20try%20to%20facilitate%20the%20most%20common%20forms%20of%20payment%20and%20in%20the%20easiest%20and%20safest%20way.%20You%20can%20use%20your%20credit%20or%20debit%20card%2C%20PayPal%2C%20Bizum%20or%20if%20you%20prefer%2C%20make%20a%20deposit%20in%20a%20bank%20account%20or%20a%20transfer.%22%7D%2C%7B%22title%22%3A%22Is%20online%20shopping%20safe%3F%22%2C%22desc%22%3A%22The%20Internet%20allows%20you%20to%20go%20to%20the%20supermarket%2C%20renovate%20the%20wardrobe%20or%20book%20your%20next%20vacation%20from%20the%20comfort%20of%20home.%20For%20this%20reason%2C%20every%20day%20more%20users%20decide%20to%20make%20their%20purchases%20online.%20E-commerce%20is%20comfortable%20and%20practical%2C%20and%20applying%20the%20appropriate%20protection%20measures%2C%20it%20is%20also%20safe.%22%7D%5D»][martfury_empty_space height=»30″][vc_separator color=»custom» accent_color=»rgba(204,204,204,0.15)»][martfury_empty_space height=»75″][martfury_faqs title=»Order & Retunrs» faqs=»%5B%7B%22title%22%3A%22How%20do%20I%20place%20an%20Order%3F%22%2C%22desc%22%3A%22We%20strive%20to%20make%20ordering%20as%20easy%20and%20efficient%20as%20possible.%20You%20have%20to%20consult%20our%20selection%20of%20articles%20or%20use%20the%20internal%20search%20engine%20to%20find%20what%20you%20are%20looking%20for.%20When%20you%20find%20the%20item%20you%20were%20looking%20for%2C%20click%20the%20ADD%20TO%20CART%20button%20on%20the%20item%20details%20page%20to%20add%20it%20to%20your%20shopping%20cart.%20When%20you%20are%20on%20the%20shopping%20cart%20page%2C%20you%20will%20see%20the%20list%20of%20the%20items%20you%20have%20added.%20You%20can%20make%20all%20the%20changes%20you%20want%2C%20such%20as%3A%20changing%20the%20quantity%20of%20an%20item%2C%20or%20removing%20an%20item%20from%20your%20basket.%20If%20you%20want%20to%20continue%20shopping%20click%20on%20the%20CONTINUE%20SHOPPING%20button.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Cancel%20Or%20Change%20My%20Order%3F%22%2C%22desc%22%3A%22At%20any%20time%20you%20can%20go%20to%20the%20cart%20and%20modify%20or%20delete%20any%20product%20you%20have%20selected.%22%7D%2C%7B%22title%22%3A%22Do%20I%20need%20an%20account%20to%20place%20an%20order%3F%22%2C%22desc%22%3A%22It%20is%20recommended%20to%20have%20an%20active%20account%20to%20manage%20and%20track%20your%20order%2C%20but%20you%20can%20always%20place%20an%20order%20as%20a%20guest%20and%20give%20your%20information%20only%20at%20the%20time%20of%20purchase.%22%7D%2C%7B%22title%22%3A%22How%20Do%20I%20Track%20My%20Order%3F%22%2C%22desc%22%3A%22At%20any%20time%20you%20can%20check%20the%20status%20of%20your%20order%20in%20your%20account.%20Also%2C%20once%20the%20items%20have%20been%20prepared%20and%20we%20have%20shipped%20your%20order%2C%20we%20will%20send%20you%20an%20email%20to%20notify%20you%20that%20your%20package%20has%20been%20shipped.%20In%20the%20mail%20we%20will%20include%20a%20link%20with%20which%20you%20can%20track%20the%20package%20and%20see%20the%20delivery%20status%20of%20your%20order.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Return%20a%20Product%3F%22%2C%22desc%22%3A%22You%20can%20return%20any%20item%20within%2014%20days%2C%20as%20long%20as%20the%20item%20(s)%20is%20(are)%20in%20perfect%20condition%20(unused%2C%20labeled%2C%20in%20its%20original%20packaging).%20To%20initiate%20a%20return%20please%20enter%20my%20ACCOUNT.%20You%20can%20also%20find%20more%20information%20in%20our%20terms%20and%20conditions%20of%20sale.%22%7D%5D»][martfury_empty_space height=»40″][/vc_column][/vc_row][vc_row css=».vc_custom_1511409157056{background-color: #f1f1f1 !important;}»][vc_column][martfury_empty_space height=»120″][vc_column_text]

[/vc_column_text][martfury_empty_space height=»120″][/vc_column][/vc_row]