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LOGIN TO YOUR ACCOUNT
1.1. Locate the order in the My return requests section of your user panel.
1.2. Click «Return» and select the item.
1.3. Indicate the reason for the return.
1.4. Wait for us to authorize the return and confirm it.
1.5. Once authorized you can send us the return.
PREPARE THE PACKAGE
2.1. Store the complete product, with its original box and accessories, in a sturdy box or in which you received the order.
2.2. Print the label that we will have sent you by email.
2.3. Stick the label on the outside of the box and seal it.
SEND THE PACKAGE
3.1. Request the collection from the agency with which you will send us the return.
3.2. If you send it by your means, we will wait for its arrival.
RECEIVE THE REFUND
4.1. If the product meets the return conditions, when the package arrives we will return the money you paid.
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There are several cases in which a user can exercise their right to return a product. The first of these is because it is defective, in which case iBlevel’s warranty policy would apply and you must process it as a warranty. The second is that the specifications of the chosen product do not match its description due to a typographical error. Likewise, Spanish legislation includes a trial period of 14 days in which the user can return a product for not meeting their expectations. On the occasion of the Black Friday and Christmas campaigns, if you buy your product between November 25 and December 14, 2019, you can return it until January 15, 2020.
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There are two ways to request a return. The easiest way is loggin into your account and requesting a refund through your client dashboard.
If you have placed your order without creating a user account, then you won’t have access to a personal dashboard. In this case, you must send us a return form with your request and send us back the package using the courier service of your choice. Always make sure that the product is in perfect condition.
You can download the return form by clicking here.
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What is the deadline to make a return?
14 days if you just bought your product, you have received it and you don’t want it.
Until January 15, 2020 if you make your purchases between November 25 and December 14, 2019 (except digital products).
Who pays the shipping costs when making the return?
If it is a return because you do not want the product or you do not like it and you are on time, you must pay for it.
If the product is damaged and you want to process the warranty, everything is at the expense of iBlevel, you should go to the warranty and service section.
How long does it take to return my money?
From the time your return package arrives, between 2 and 4 business days. If you made the payment by transfer or card, it will take between one and two business days more due to bank regulations.
How do I get my money back?
Always by the same means that you used to pay for your purchase.
How do I return two or more items in the same order?
Follow the same steps as for an article
Are there any items that cannot be returned?
Yes, some products cannot be returned. These are personal hygiene products, software and products that have been tailored for the buyer or consist of services. Returns of items damaged by use or incomplete will not be accepted either. Or those who have been unsealed and used.
How can I make a change?
You can place a new order either after recovering the money for the return, or at any time, since return and new order are independent processes.
How do I return from Ceuta or Melilla?
For the special taxation of Ceuta and Melilla, you will have to send us the package by Post and pay the shipping costs.
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